DoseCoach by Sanofi

Comprehensive app development for activation key management, reporting, and monitoring, with a web-based admin panel for staff management, process oversight, and reporting for a multinational pharmaceutical and healthcare company.

Working with Celtis was fantastic. They know what they are doing and were helpful throughout the entire process, coming up with ideas and clever implementations. Collaborating with them was more than great.

Anton Petkov,

Head of Global Marketing Devices and Solution Diabetes Division

CHALLENGE

Sanofi faced significant challenges managing activation keys for their My Star Dose Coach, an automatic blood glucose meter intended for self-measurement at home.

The paper-based process for handling these activation keys was slow and tedious for healthcare professionals (HCPs). Tracking which keys were given to which HCPs and how many each had was difficult. Monitoring key expirations was also a problem; HCPs and sales representatives often discovered expired keys too late.

Additionally, sales representatives and managers struggled to monitor key performance indicators (KPIs) effectively, complicating staff and process management.

SOLUTION

Celtis developed an app to solve these issues. Sales representatives log in, scan activation key barcodes, and assign them to healthcare professionals (HCPs). HCPs then sign on the phone screen to complete the process. This paperless process allows sales reps to track key expiration dates and see who has received keys, effortless and without any mistakes.

The app features multi-language support, location tagging, and scans all the barcodes at once – making the process very simple and quick.

For management, the app provides a web-based admin panel that offers comprehensive tracking and advanced reporting. Managers can see how many keys each sales representative has distributed and to whom, ensuring better oversight and logistics.

The system includes features for importing and exporting data via CSV files and ensures real-time data synchronization with the iOS app. Additionally, the centralized report center consolidates all reporting and analytics, streamlining operations and improving efficiency.

CELTIS TOP 3 KEY ISSUE SOLUTIONS

Scan five barcodes at once (three activation keys, expiration date, LOT) in a single shot in less than a few seconds using the device camera.

Utilize the device’s GPS to accurately tag the location of transactions.

Implement a real-time database to ensure accurate and up-to-date tracking of activation keys.

RESULTS

The app Sanofi’s workflow, slashing handover times by 85% and eliminating cumbersome paper forms.

This streamlined process not only saved time but also significantly reduced stress for healthcare professionals and sales reps.

The real-time database ensured accurate tracking of activation keys, cutting errors by 99%, which meant fewer disruptions and more reliable service for patients.

Monthly notifications and timely key replacements improved overall efficiency, while enhanced KPI tracking empowered sales managers to better support their teams. These changes led to a more efficient, error-free system, boosting morale and productivity across the company.